Looks like Pete and his crew are getting better at processing orders. The sign of a growing company.
Dear Extended Mosko Team,
There was a 4-6 week period in June and early July, right after our big inventory shipment arrived, where we received a large number of customer inquiries and orders all at once. It was our 10th month in business and we weren’t prepared or staffed for the sudden increase in activity. Some riders had to wait an unacceptably long time to hear back from us and we really, really apologize.
We aspire to be an extremely responsive, transparent, communicative company with fast shipping and a quick turnaround on inquiries and orders. To resolve the issues we experienced in June, we now have a dedicated customer service person on our team – Tiffany Lyn – who works together with Nicole to ensure that every email in the Mosko inbox is answered within 24 hours on business days, and all new orders are processed within 72 hours.
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